1. General terms and conditions for bookings

These terms are applied to all accommodation bookings by individuals, including online bookings through websites. If separate terms are agreed upon, these terms will not be applied. Group bookings may also fall under separate terms.

2. Creating a booking and cancellations

When creating a booking, the customer must provide their name, address, phone number or email address, time of arrival and departure and payment method. Only individuals aged 18 or older can make bookings. Bookings are binding once written confirmation is delivered to the customer (e.g. via email) and the customer has received a confirmation or booking number. Bookings may require advance payment or confirmation with a credit card.

SMR’s cancellation policy is included in the booking confirmation provided by the hotel or online booking service. If the customer does not use their booking or wishes to change it, SMR reserves the right to charge the booking according to the cancellation policy included in the booking confirmation.

3. Some bookings are “Non-refundable”.

These require 100% prepayment and do not allow free cancellations. Thus, the prepayment can be held in full as cancellation fee if the reservation is cancelled or left unused.


Your room or cabin will be available at 4 p.m. on your day of arrival. You must be checked out by noon on your day of departure. SMR may make changes to these times when necessary. For security reasons, only the hotel staff and checked-in guests are permitted inside the hotel, cabins and other reserved spaces. The maximum allowed number of guests for each room or cabin may not be exceeded.

If the booking is not paid in advance, the booking must be paid in full at the hotel in cash or with a credit card. SMR reserves the right to charge and pre-authorise international credit cards at the time of booking.

Good manners, rules and regulations must be followed on the property. Breaking said rules may lead to immediate removal from the property. In this case, any fees paid will not be refunded.

The hotel is not liable for any valuables that are not specifically left for safekeeping. All safekeeping must be agreed upon individually and the hotel reserves the right to charge a fee for it. If the goods left for safekeeping are exceptionally valuable, notification is required in advance. The hotel also reserves the right to decline safekeeping. The hotel is not liable for the guests’ belongings or vehicles within the hotel property.

The guests are liable for any damages they may cause, whether the damage is intentional or caused by negligence (e.g. smoking indoors). This includes damages to the rooms, cabins, hotel property, furniture, equipment or fixtures as well as other hotel guests or staff or their property. For damages caused by underage guests, the customer who booked the accommodation is liable, whether they are staying at the hotel or not. Unaccompanied minors must provide written permission from their guardian. All bookings for unaccompanied minors must be agreed upon in advance and the hotel reserves the right to refuse such bookings.

Pets are not allowed on the property.